İstanbul Aydın Üniversitesi Sosyal Bilimler Dergisi

Öz

Turkey has recently started to implement and use AI-based tools in the public sphere in order to keep up with the innovations and changes in the world in the field of artificial intelligence. Recently, the National Artificial Intelligence Strategy program has been determined by the Digital Transformation Office of the Presidency of the Republic of Turkey and it has been suggested that ministries should follow the developments in this field and carry out their own digital application tools for the benefit of society in the future. The aim of this research is to examine the artificial intelligence applications prepared by public institutions in Turkey for the society. The methodology of this research is based on a case study, which is one of the qualitative research types. The data of this research was obtained from the written materials on the online site of public institutions. According to the results of the research, it was determined that some artificial intelligence tools were tried to be implemented in public institutions for the benefit of society. It is thought that public institutions will produce more tools that implement artificial intelligence-supported solutions in areas such as smart transportation, energy management and environmental monitoring, education, health, food sector, communication, social projects in city management and offer them to the service of citizens. Among the artificial intelligence applications for the benefit of society, these artificial intelligence-based applications named Hızır, Analysis Systems Narcotics Network (ASENA), GAMER, Kades, Uyuma, Muhatap, MEB assistant, EBA virtual assistant, Digital tax assistant GİBİ, NeyimVar have been realized in order to provide useful services to the society. However, one of the most important tasks for the society here is to learn digital literacy skills well. Society's understanding and use of technological innovations means that life will become easier both for the public good and for themselves. Therefore, it is predicted that artificial intelligence-based tools will strive to find solutions to society's problems in all areas of life in the future.